Cancellation Policy
We have a strict cancellation policy. If you cancel within two weeks of your booking, we will charge 20% of your stay or one night’s accommodation.
To avoid these charges, please let us know as soon as possible if you wish to cancel.
Please refer to any third-party cancellation policies when booking through a third-party agent such as Booking.com.
Park Information / Rules
Reception Hours
Reception hours are 9am – 5pm, Monday to Sunday.
For emergencies outside these hours, please phone the number on the reception door. Reception hours may extend during long weekends and holiday periods.
Arrival / Check-In
Check-in time is between 2pm and 5pm. Please inform us if you require check-in after these hours.
Departure / Checkout
Checkout time is no later than 10am. Please drop keys at reception or in the key return box outside reception on departure.
Internet Access
WiFi is available at reception complimentary with your stay. Please ask reception for a Hotspot docket.
Day Visitors
Day visitors must report and sign the visitors book at reception.
All visiting guests must leave the park grounds by 7pm. Visitors are not permitted to arrive after 5pm without prior approval from reception staff.
Visitors’ cars must be left outside the camp grounds. Only guests’ vehicles are permitted in the park.
A visitor’s Day Pass is $10 per person. If not paid, the registered guest will be charged.
Visitors are at the discretion of management at all times and are the responsibility of the registered guest.
No Parties
We do not allow parties.
Quiet
Respectful quietness is required between the hours of 10pm and 8am. Please be thoughtful of your fellow campers at all times.
Behaviour & Conduct
Reasonable behaviour and dress are required at all times.
- No loud swearing or bad language.
- Excessive drinking and parties are forbidden.
Management reserves the right at any time to refuse entry and to remove from the park any person or group who, in the opinion of management, behaves in an objectionable manner or contravenes the park rules.
No refund will be made in such circumstances.
Alcohol
Alcohol is permitted on guests’ sites or units only and will not be tolerated around the grounds or in communal buildings, unless permitted by management at a park event.
Management reserves the right to prohibit alcohol consumption within any area of the park at all times.
Smoking
We have a “No Smoking” policy in all accommodation units and communal buildings. Additional charges will be made if you fail to observe this rule.
Accommodation
Please notify the office of any spills, breakages or faulty equipment immediately so we can rectify it.
Cleaning charges of $100 may apply for smoky or excessively dirty rooms.
Please keep BBQs, bikes, scooters and skateboards off decks.
Damaged or Missing Property
Costs of damage to property, accommodation or any missing items will be charged.
Pets
Dogs owned by guests staying on Powered Sites and/or Tent Sites are permitted with prior arrangement at a cost of $5 per night, per dog.
Dogs must be on a lead at all times within the camp grounds and owners are expected to clean up after their dog.
Under no circumstances are pets allowed inside any units and/or buildings. Breach of this rule will result in immediate eviction of the dog owner’s party from the camp, with no refund.
Vehicle Speed
Walking pace applies for cars and bikes.
Motorcyclists and cyclists must wear a helmet. Quads and motorbikes are to be used in moderation around the park.
All children must have adult supervision when riding bikes of all types at all times and may not operate any vehicle that is not intended for their age category.
Please watch out for children. Speeding or dangerous driving could lead to you and/or your vehicle being denied entry.
All drivers must hold a current and valid driver licence.
Children
Adults and caregivers are responsible for their child’s supervision, behaviour and safety at all times.
Playground
Children must be supervised at all times.
No dogs are permitted in or around the playground area.
Management is not responsible for injuries or accidents caused while playing on the playground. Please follow the playground rules.
Trikes for Hire
Equipment is available from reception. An adult must sign the hire agreement.
Trikes are to be kept within the boundary of the Holiday Park.
Whānau Room / TV Lounge
Please respect and be thoughtful of your fellow guests at all times.
Recycling / Rubbish Station
There is one rubbish and recycling station by the top toilet block and one outside the TV Lounge.
Please help us to limit landfill waste and help the environment by using the correct bin.
Laundry
Coin operated washing machines and dryers are available for $3 each. An iron and ironing board are also available.
Washing powder is available at reception for $2. Please clean up when finished.
Showers
All showers are free of charge and have hot water for 5 – 8 minutes. Please be mindful of water usage.
Kitchen
Our spacious kitchen offers boiling water, microwaves, fridges and freezers, toasters, ovens, hobs and a dish washing area.
No fish bait is permitted in the fridges or freezers.
Please supervise children at all times in the kitchen. Respect the facilities and keep them clean.
Parking
Each site or unit is allocated one car park per room. For extra parking, please see reception.
Chemical Toilets
Please do not empty chemical toilet waste down the toilets. Use the dump station located at the top toilet block.
Dump Station
Please only use the dump station if necessary.
The nearest dump station is on St Stephens Ave, Tuakau. If you can wait until you leave the campground, please do so as tank capacity is limited.
No Fires
Open fires or fireworks are not permitted in the park.
BBQs
Camp BBQs are available at our BBQ areas. Please leave BBQs clean for the next guests.
No BBQs are permitted on decks.
If using your own BBQ, personal gas bottles are permitted. Due to OSH regulations, no accelerants or open flame are allowed.
Lost Property
Any lost property handed in to reception is kept for a maximum of 2 months. After that, it is donated to charity.
Theft
Please ensure all valuables are secure. Lock your doors and ensure all vehicles are locked.
Any guest found taking other people’s property without their permission will be immediately evicted with no refund.
Caravans & Campervans
Caravans and campervans must have a current electrical COF.
Illegal Activities
Illegal drugs and activities are not permitted in the park. Authorities will be alerted if this rule is breached.
Building Evacuation
If there is a continuous sounding of the smoke or fire alarm in the building or unit, or the instruction is given by a Warden to evacuate, then all occupants must leave the building or unit immediately.
This does not apply to the siren from the next door fire station.
Once you have evacuated, notify management immediately. Ring the bell outside the reception doors if the office is unattended.
Then proceed to your nearest assembly area, which is the Playground Area.
Thank you for taking the time to read this information. We hope you enjoy your stay.